Refund policy

RETURNS & REFUND POLICY

Most EVERY MILE apparel and select products are made to order, meaning they are produced specifically after your order is placed. Because these items are created on demand, we are unable to accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Ordering the wrong item, color, or design
• Preference regarding fit, color, or style when the item received matches the product ordered

Please review the size chart, color options, product photos, and product details carefully before placing your order. We provide as much information as possible to help you choose confidently.

Some products may not be made to order. If an item is eligible for returns or exchanges, that information and any applicable return window will be clearly stated on the product page.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want your order to arrive exactly as it should.

If an item arrives damaged, defective, misprinted, or incorrect due to an error in production or fulfillment, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once we review your request, we will determine whether a replacement or refund is appropriate and work to resolve the issue as quickly as possible.

ORDER CANCELLATIONS

Because many of our products begin production shortly after an order is placed, we cannot guarantee cancellations or changes once production has started.

If you need to request a cancellation or change, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.

INCORRECT ADDRESSES & UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

We cannot provide refunds for orders that are undeliverable because of an incorrect or incomplete address supplied by the customer, or for shipments that go unclaimed.

If a package is returned to us or to one of our fulfillment partners, additional shipping charges may apply if the customer requests reshipment.

REFUNDS

If a refund is approved, it will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for your bank, credit card company, or payment provider to post the funds to your account.

Original shipping charges are non-refundable unless the refund results from an error on our part.

MADE-TO-ORDER ITEMS

Items identified as made to order, printed on demand, embroidered on demand, or otherwise produced specifically after purchase are considered final sale unless they arrive damaged, defective, or incorrect.

POLICY MISUSE

EVERY MILE reserves the right to review or decline refund or replacement requests where there is evidence of repeated, fraudulent, or abusive claims.

This helps us protect our small business while continuing to provide fair and thoughtful service to our customers.

QUESTIONS ABOUT YOUR ORDER

If there is a problem with your order, please contact us at:

everymileco@gmail.com

We genuinely want to help when something has gone wrong.

Applicable consumer protection laws may provide additional rights depending on your location. Nothing in this policy is intended to limit rights that cannot legally be waived.